Do I need to book an appointment?

We highly recommend booking an appointment to guarantee you have the full time with us as well as you will not have to wait around for an appointment to finish. But we do offer a walk in service but you will not guaranteed to be seen straight away.

Is there a fee for appointments?

All of our standard appointments are free. We do charge VIP Bridal appointments however this is fee is taken off your dress if you purchase at the appointment. See our Service page for more information.

Can I bring guests to my appointment?

Absolutely! Depending on the appointment type, we allow different amount of guests. See our Service page for more information.

What is your return or exchange policy?

All sales are final. As bridal gowns are either bought off the rack or made to order, we cannot accept returns or exchanges so please make sure you are 100% happy before completing your order.

What should I bring with me to my appointment?

You must be wearing underwear to try on any of our gowns. If you plan to wear a bra on your big day, then ideally wear a strapless bra to the appointment but if you do not have a strapless one, a strapped bra is fine. Most bridal gowns do not require a bra so it’s not essential. Bringing along shoes or accessories you plan to wear on the big day can also help.

Can I take photos during my appointment?

Yes, of course! All we ask is that you please be respectful of everyone around you though- including staff and others.

I am travelling from outside the areas, can I book an appointment outside of your slots?

We will always try and accommodate your needs outside of our appointments. Please give us a call, email us or fill out our contact form on our contact page.

How long do the appointments last?

Our appointments range from 60-90 minutes depending on your appointment type with the exception of the collection appointment which is 30 minutes. See our Service page for more information.

What sizes do you stock?

We have a wide range of sizes in stock from UK 8 to UK 24. We work with designers who cater to all body types and we are happy to assist with all size options.

How much are your dresses?

ur bridal gowns typically range from £799 to £1,999. We also have an outlet range which are discounted sample gowns which can be offered at perfect cost to suit the lower budgets too.

Do you offer any special keepsakes during the appointment?

We capture your ‘Yes to the Dress’ moment with a complimentary Polaroid photo to cherish forever. Also when you book a VIP Bridal appointment, you will receive a little memento to take away with you.

Do you provide in-house alterations?

We work closely with trusted local seamstresses who specialise in bridal alterations. We’re happy to refer you once your gown arrives.

Can I wear make up and/or fake tan to my appointment?

Yes to the make up but please keep it light! We want you to be comfortable at your appointment but we do not want your makeup to mark any of our gowns. If you wear fake tan, we do not want you apply with 72 hrs of your appointment as it marks our gowns. If gowns are marked by these, a charge may be applied to you to cover the cost of the removal of the mark if you do not purchase the dress yourself.

How far in advance can I book?

You can book an appointment online up to 1 month in advance. If you need anything more in advance, contact us through any of our channels (phone, email, socials etc).